We want you to love every purchase from Yasmin's Made With Love! If something isn't right, here's what you need to know.
Returns You have 7 days from receipt of your order to request a return. Items must be unused and in their original condition. Return postage costs are the responsibility of the customer. We're happy to offer an exchange where possible.
Please contact us before sending any items back so we can authorise your return and provide guidance.
Return Address: Yasmin's Made With Love 71 Cephas Street London E1 4AU
Refunds A full refund will be issued for any item that arrives faulty or damaged. Please contact us within 7 days of receipt with photos and we'll make it right as quickly as possible.
Non-returnable items The following items are not eligible for returns or refunds:
Damage during delivery We are not responsible for damage caused during delivery. If your order arrives damaged, please contact your delivery provider directly and retain all packaging for any claims.
Lost or Missing Parcels
At Yasmin's Made with Love, every single order is packed with care and sent out with love — because we know how much your stitching projects mean to you.
We always do our very best to make sure your parcel reaches you safely, and in the rare event that something doesn't go to plan, we genuinely want to help and will do our best to support you through the process.
We would also like to be transparent about the challenges that small handmade businesses currently face when parcels are lost in transit.
Unlike large retailers, many of the items we create are handmade, hand-dyed, sewn, or otherwise produced in-house. Each product represents not only the cost of materials but also many hours of design, preparation, craftsmanship, and labour. These are unique items that cannot simply be reordered from a supplier.
Unfortunately, when a parcel is lost, carriers often require evidence of the original manufacturing or purchase costs before considering compensation. This process is designed around businesses that resell commercially manufactured products and does not always reflect the reality of handmade businesses, where much of the value lies in the time, skill, and care invested in creating each item.
As a result, small makers can find themselves in the difficult position of replacing lost orders while facing significant challenges in recovering the true value of those goods through carrier compensation schemes.
Please also be aware that for international orders, parcels may be held, delayed, or returned by customs authorities. We are unable to accept responsibility for delays or losses caused by customs processes, import duties, or regulatory requirements in the destination country. We recommend familiarising yourself with your country's import regulations before placing an order.
If your parcel appears to be missing, please contact us as soon as possible. We may ask for your assistance with any investigation or claim process required by the carrier, including confirmation that the parcel has not been received. Where possible, we will work with you and the carrier to investigate and, where appropriate, offer a resolution on a case-by-case basis. Your cooperation helps us resolve issues as quickly as possible.
Thank you for supporting independent handmade businesses and for your understanding when circumstances outside our control affect delivery.
If you have any questions, please don't hesitate to get in touch — we're always happy to help! 💛
