Shipping policy

Returns & Refunds

Returns & Refunds for U.S. Customers:

Please note: From 29 August 2025, the U.S. will apply customs duties and taxes to all international orders.

Customs duties, taxes, and carrier handling fees are charged by U.S. Customs/USPS and are non-refundable by us if you return your order.

If you refuse delivery because of customs charges, the parcel may be returned to us. In this case:

• We can refund the item price once it arrives back undamaged, unused, and in saleable condition.
• Shipping costs are non-refundable.
• Any return shipping or re-import fees charged to us will be deducted from your refund. 

If your order arrives damaged or incorrect, please contact us within 14 days with photos so we can arrange a replacement or refund.

We always recommend checking possible customs costs before ordering to avoid surprises. Thank you for your understanding and for supporting our small UK business. 💛

Returns & Refunds Policy:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@yasminsmadewithlove.com Please note that returns will need to be sent to the following address: 71 Cephas Street, E1 4AU London 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@yasminsmadewithlove.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@yasminsmadewithlove.com.

Conditions of return