International standard (untracked) service
For destinations outside Europe, particularly Canada, the USA, Australia and other long-haul destinations, I recommend choosing a tracked shipping service. Standard untracked parcels can experience delays or go missing in transit, and without tracking there may be no way to investigate or trace a parcel with the carrier after it leaves the UK.
SHIPPING POLICY
Dispatch Orders are dispatched within 1–3 business days of payment confirmation.
UK Delivery ✦ Standard: 1–3 working days ✦ All UK orders are sent via a tracked service (Royal Mail 24, Royal Mail 48, or Evri)
International Delivery ✦ Europe & Rest of World: 3–10 working days ✦ Please allow extra time during busy periods (Christmas, bank holidays)
Customs, Duties & Taxes We ship from the UK. For orders within the United States, we cover the import fees — so no additional customs charges will be added for US customers. 🇺🇸
For all other international destinations, any customs duties, import taxes, or local charges are the responsibility of the customer. These fees are set by your country's customs authority and are outside of our control. We recommend checking your local import regulations before placing an order.
You'll receive a confirmation email once your order has been dispatched. Tracking is included where applicable.
Lost or Missing Parcels
At Yasmin's Made with Love, every single order is packed with care and sent out with love — because we know how much your stitching projects mean to you.
We always do our very best to make sure your parcel reaches you safely, and in the rare event that something doesn't go to plan, we genuinely want to help and will do our best to support you through the process.
We would also like to be transparent about the challenges that small handmade businesses currently face when parcels are lost in transit.
Unlike large retailers, many of the items we create are handmade, hand-dyed, sewn, or otherwise produced in-house. Each product represents not only the cost of materials but also many hours of design, preparation, craftsmanship, and labour. These are unique items that cannot simply be reordered from a supplier.
Unfortunately, when a parcel is lost, carriers often require evidence of the original manufacturing or purchase costs before considering compensation. This process is designed around businesses that resell commercially manufactured products and does not always reflect the reality of handmade businesses, where much of the value lies in the time, skill, and care invested in creating each item.
As a result, small makers can find themselves in the difficult position of replacing lost orders while facing significant challenges in recovering the true value of those goods through carrier compensation schemes.
Please also be aware that for international orders, parcels may be held, delayed, or returned by customs authorities. We are unable to accept responsibility for delays or losses caused by customs processes, import duties, or regulatory requirements in the destination country. We recommend familiarising yourself with your country's import regulations before placing an order.
If your parcel appears to be missing, please contact us as soon as possible. We may ask for your assistance with any investigation or claim process required by the carrier, including confirmation that the parcel has not been received. Where possible, we will work with you and the carrier to investigate and, where appropriate, offer a resolution on a case-by-case basis. Your cooperation helps us resolve issues as quickly as possible.
Thank you for supporting independent handmade businesses and for your understanding when circumstances outside our control affect delivery.
If you have any questions about your order, please don't hesitate to get in touch — we're always happy to help! 💛
