Shipping policy
International Delivery Policy
We aim to process orders within 1-2 days, with the exception of PREORDERS and CUSTOM REQUESTS.
All our physical copies of the charts will be shipped via Royal Mail Standard (no tracking provided) or Tracked (tracking number provided). Both options are available at the checkout.
We offer free international shipping on orders £130 or more
POLITE NOTE: We cannot be held responsible for incorrect tracking status, shipping delays, or any lost/damaged shipments.
Estimated delivery time:
EUROPA - 3-5 working days.
REST OF THE WORLD 7-21 working days
UK Delivery Policy
UK flat orders will be shipped via 1st or 2nd class Royal Mail, which does not include tracking. However, tracking options are available at the checkout.
All boxes and project bags will be shipped with tracking information.
FREE SHIPPING ON ORDER £50
Estimated delivery time: 1-3 days depending om services selected
Customs and import taxes
Customers are responsible for any customs and import taxes that may apply. Please check the requirements before placing your order.
Shipping & Returns
FAQ
Where do you ship from?
All items are handmade and shipped from the UK.
How long will my order take?
Most items ship within 2–5 business days. You’ll receive tracking information as soon as your order arrives.
Do you accept returns?
Yes! If you're not happy with your order, please contact me within 14 days of delivery. (Custom or digital orders may be non-refundable.)
Return Policy
- Return eligibility depends on the items in your order.
- Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
- You may request a return within 7 days after your item is delivered.
- You are responsible for arranging return shipping.
- Some items are final sale and cannot be returned.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@yasminsmadewithlove.com or use the contact details in our contact information policy.
