Shipping Policy
Orders are dispatched within 1β3 business days of payment being received.
UK Delivery
- Royal Mail Tracked 48 β from Β£3.10
- Royal Mail Tracked 24 β from Β£4.49
- Evri Standard (up to 2kg) β Β£3.50
- FREE UK delivery on orders over Β£50
International Delivery
- Europe & Rest of World β from Β£6.00
- Estimated delivery: Europe 5β10 business days, Rest of World 7β14 business days
- International customers are responsible for any customs duties or import taxes that may apply
Returns Policy
We hope you love your order, but if you need to return an item, please note the following:
- You have 14 days from the date of receipt to request a return
- Items must be returned unopened and in their original packaging to be eligible for a refund
- Return postage costs are the responsibility of the customer
- Once we have received and inspected the returned item, a refund will be issued to your original payment method
- We are unable to accept returns on items that have been opened, cut, or used
To arrange a return, please contact us before sending anything back.
Return Policy
- Return eligibility depends on the items in your order.
- Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
- You may request a return within 7 days after your item is delivered.
- You are responsible for arranging return shipping.
- Some items are final sale and cannot be returned.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@yasminsmadewithlove.com or use the contact details in our contact information policy.
