⚠️ Important – International Standard (Untracked) Service: For destinations outside Europe, particularly Canada, USA, Australia, and other long-haul destinations, we strongly recommend selecting a tracked shipping service at checkout. Standard untracked parcels can experience significant delays or go missing in transit, and without a tracking number, we are unable to investigate or trace your parcel with the carrier. We cannot be held responsible for lost or delayed untracked parcels once they have left the UK.
Note for U.S. Customers – Effective 29 August 2025
From 29 August 2025, the U.S. will remove its $800 duty-free threshold for international parcels. This change applies to all orders, no matter the value.
Important: For the first six months after this date, the U.S. Postal Service may apply a flat-rate customs duty to incoming parcels sent via postal networks (e.g., Royal Mail → USPS).
- The flat rate is around $80 per parcel for items in many categories — even if your order is worth much less.
- After the transition period, duties will be charged based on the item's value instead.
We cannot control or predict these charges, and they are not included in our prices or shipping fees. They are collected by U.S. Customs or USPS before delivery.
How to avoid unexpected high fees:
- Where possible, we recommend choosing a courier service with duties prepaid (DDP) at checkout.
- We will always complete customs forms with accurate item descriptions and values to help minimise delays.
Thank you for understanding — these changes affect all international sellers, and we truly appreciate your continued support of our small UK business. 💛
International Delivery Policy
We aim to process orders within 1-2 days, with exception to PREORDERS and CUSTOM REQUESTS.
All our physical copies of the charts will be shipped via Royal Mail Standard (no tracking provided) or Tracked (tracking number provided). Both options are available at the checkout.
Estimated delivery time:
- EUROPA - 3-5 business days
- REST OF THE WORLD 7-21 business days
UK Delivery Policy
UK flat orders will be shipping via 1st or 2nd class Royal Mail, which does include tracking. Additionally tracking options are available at the checkout.
All boxes and project bags will be shipping with tracking information.
FREE SHIPPING ON ORDER OVER £50
Estimated delivery time: 1-3 days depending on services selected
Customs and import taxes
Customers are responsible for any custom and import taxes that may apply. Please check the requirement before placing your order.
Returns & Refunds
Customs duties, taxes, and carrier handling fees are charged by U.S. Customs/USPS and are non-refundable if you return your order.
If you refuse delivery because of customs charges, the parcel may be returned to us. In that case:
- We can refund the item price once it arrives back undamaged, unused, and in saleable condition.
- Shipping costs are non-refundable.
- Any return shipping or re-import fees charged to us will be deducted from your refund.
Damaged or incorrect orders: If your order arrives damaged or incorrect, please contact us within 14 days with photos so we can arrange a replacement or refund.
14-Day Return Policy
You have 14 days after receiving your item to request a return.
Conditions of return:
- The item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging.
- You'll need the receipt or proof of purchase.
- Returns must be sent to: 71 Cephas Street, E1 4AU London.
- Items sent back without first requesting a return will not be accepted.
- We will send a return shipping label and instructions once the return is accepted.
Exceptions / Non-Returnable Items
We do not accept returns on custom or personalised products, sale items, or gift cards.
Exchanges
Return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union – 14-Day Cooling Off Period
EU customers have the right to cancel or return their order within 14 days for any reason.
Refunds
We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact info@yasminsmadewithlove.com.
📦 Return Policy
We want you to be completely happy with your purchase from Yasmin’s Made With Love.
As many of our products are handmade or made to order, please take a moment to review our return policy below.
💛 Returns & Exchanges
If for any reason you're not satisfied with your order, we're happy to offer returns or exchanges on eligible items within 14 days of delivery.
To be eligible for a return:
- Items must be unused and in original condition
- You must contact us within 14 days of receiving your order
- Items must be returned within 21 days
Please email us at yasminsmadewithlove@gmail.com with your order number and reason for return before sending anything back.
❌ Non-Returnable Items
We cannot accept returns on:
- Custom or personalised items
- Downloadable PDF patterns or digital products
- Sale items (unless damaged or faulty)
📮 Return Shipping
- Buyers are responsible for return postage costs.
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
💸 Refunds
Once we receive your returned item, we’ll inspect it and issue a refund to your original payment method within 5 business days. You’ll receive a confirmation email once your refund has been processed.
🛠 Faulty or Damaged Items
We take great care when packing your order, but if something arrives damaged, don't hesitate to get in touch with us within 48 hours of delivery with a photo of the item and packaging.
We’ll replace the item or offer a full refund — your choice.
If you have any questions at all, don’t hesitate to reach out via email info@yasminsmadewithlove.com. Thank you for supporting handmade and small businesses.
📦 Return Policy
We want you to be completely happy with your purchase from Yasmin’s Made With Love.
As many of our products are handmade or made to order, please take a moment to review our return policy below.
💛 Returns & Exchanges
If for any reason you're not satisfied with your order, we're happy to offer returns or exchanges on eligible items within 14 days of delivery.
To be eligible for a return:
-
Items must be unused and in original condition
-
You must contact us within 14 days of receiving your order
-
Items must be returned within 21 days
Please email us at yasminsmadewithlove@gmail.com with your order number and reason for return before sending anything back.
❌ Non-Returnable Items
We cannot accept returns on:
-
Custom or personalised items
-
Downloadable PDF patterns or digital products
-
Sale items (unless damaged or faulty)
-
📮 Return Shipping
-
Buyers are responsible for return postage costs.
-
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
💸 Refunds
Once we receive your returned item, we’ll inspect it and issue a refund to your original payment method within 5 business days. You’ll receive a confirmation email once your refund has been processed.
🛠 Faulty or Damaged Items
We take great care when packing your order, but if something arrives damaged, please contact us within 48 hours of delivery with a photo of the item and packaging.
We’ll replace the item or offer a full refund — your choice.
If you have any questions at all, don’t hesitate to reach out. Thank you for supporting handmade and small business 💛
