• High-quality colour chart with clear symbols
• Thread colour key
• DMC conversion if applicable
• Digital PDF includes colour and black & white charts
• Digital PDF for instant download (or paper version if selected

• Buy any 3 pdf cross-stitch charts and get 25% off
• Discount applied automatically at checkout — mix & match any designs!
• Cannot be used in conjunction with another discount

• Digital charts: Instant download after purchase
• Paper charts: Shipped in 1–3 business days via Royal Mail or other selected provider
• You'll receive a confirmation email with tracking (if applicable)

• UK: from £1.65 flat rate (FREE over £50)
• International: From £4.50 (FREE over £130)
• All orders packed with care from our UK studio
  

Shipping policy

International Delivery Policy

We aim to process orders within 1-2 days, with the exception of PREORDERS and CUSTOM REQUESTS.

All our physical copies of the charts will be shipped via Royal Mail Standard (no tracking provided) or Tracked (tracking number provided). Both options are available at the checkout. 

We offer free international shipping on orders £130 or more

POLITE NOTE: We cannot be held responsible for incorrect tracking status, shipping delays, or any lost/damaged shipments.

Estimated delivery time:

EUROPA - 3-5 working days. 

REST OF THE WORLD 7-21 working days

UK Delivery Policy

UK flat orders will be shipped via 1st or 2nd class Royal Mail, which does not include tracking. However, tracking options are available at the checkout.

All boxes and project bags will be shipped with tracking information.

FREE SHIPPING ON ORDER £50

Estimated delivery time: 1-3 days depending om services selected

Customs and import taxes

Customers are responsible for any customs and import taxes that may apply. Please check the requirements before placing your order. 

Shipping & Returns

FAQ

Where do you ship from?

All items are handmade and shipped from the UK.

How long will my order take?

Most items ship within 2–5 business days. You’ll receive tracking information as soon as your order arrives.

Do you accept returns?

Yes! If you're not happy with your order, please contact me within 14 days of delivery. (Custom or digital orders may be non-refundable.)

📦 Return Policy

We want you to be completely happy with your purchase from Yasmin’s Made With Love.

As many of our products are handmade or made to order, please take a moment to review our return policy below.

💛 Returns & Exchanges

If for any reason you're not satisfied with your order, we're happy to offer returns or exchanges on eligible items within 14 days of delivery.

To be eligible for a return:

• Items must be unused and in original condition

• You must contact us within 14 days of receiving your order

• Items must be returned within 21 days

Please email us at yasminsmadewithlove@gmail.com with your order number and reason for return before sending anything back.

❌ Non-Returnable Items

We cannot accept returns on:

• Custom or personalised items

• Downloadable PDF patterns or digital products

• Sale items (unless damaged or faulty)

• 📮 Return Shipping

  • Buyers are responsible for return postage costs.

  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.

💸 Refunds

Once we receive your returned item, we’ll inspect it and issue a refund to your original payment method within 5 business days. You’ll receive a confirmation email once your refund has been processed.

🛠 Faulty or Damaged Items

We take great care when packing your order, but if something arrives damaged, please contact us within 48 hours of delivery with a photo of the item and packaging.

We’ll replace the item or offer a full refund — your choice.

If you have any questions at all, don’t hesitate to reach out. Thank you for supporting handmade and small business 💛

All cross-stitch patterns, kits, and designs created by Malgorzata Gren of Yasmin's Made with Love are protected by copyright law.

You may stitch the design for personal enjoyment or as a gift.
These materials are for personal use only. You may not reproduce, distribute, sell, or share these designs, in whole or in part, in any form—digitally or physically—without prior written permission.

By purchasing or using these patterns, you agree to the following:

• You may stitch the design for personal enjoyment or as a gift.
• You may not sell the finished item for commercial purposes.
• You may not scan, photocopy, or redistribute the pattern.
• You may not create derivative works based on the design.
  Thank you for respecting the work, creativity, and time that go into each design.

© 2025 Yasmin's Made with Love. All rights reserved.